Complaints Procedure

It can always happen that something doesn’t go exactly as planned.
We recommend that you first report any complaints to us by emailing (info@stevano.nl).

From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Or file a complaint directly from here.

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